Great benefit plans and top-level salaries will satisfy many
employees,but to hold onto the BEST employees you need effective
first-line managers.

Program Description
Delivery Options: Classroom, Online, and Blended
Essential Skills of Leadership builds a foundation that enables
team leaders to manage their team toward to a shared goal:
achieving the organization's strategic objectives. Throughout the
workshop participants will review video presentations and
case studies, participate in group discussions, practice
new skills and receive immediate feedback. Managers will leave the session with implementation tools, troubleshooting guides,
and additional resources to help them immediately apply their
new skills on the job.

The 4-5 hour workshop is designed for 6-18 participants and
includes the following areas of focus:

• Maintain & Enhance Team Member Self Esteem
  Develops the critical skills necessary to effectively give orders, evaluate performance, correct work habits, deal with
  complaints, and resolve conflicts while supporting a
  team members' sense of self-respect and dignity.
• Focus on Behavior
  Problems on the job are solved more effectively and less
  stressfully when a team leader deals with what people do
  rather than with their attitudes.
• Encourage Team Member Participation
  Involving team members in decision making, problem solving
  and other activities is one of the most powerful motivational
  tools.