Professionalism. Courtesy. Organizational skills. Flexibility. These are skills and attributes that are critical to the success of any organization. More often than not, such skills can be in short supply, especially among new and inexperienced employees. So how do you move people from their own "personal style" to consistent professional behavior that includes self-evaluation and the commitment to change in order to achieve positive results for the team?

Professionalism in the Office provides the tools needed to develop the essential skills required for personal and team success in today's work environment - professionalism, effective communication, time management and organization. A focus on building these skills helps managers and supervisors develop a productive team ready to provide a positive contribution to the success of the organization.

Program Description
Delivery Option: Online
Professionalism in the Office helps individuals recognize the qualities and skills that make an employee more professional on the job. Beginning with understanding their role in the organization and what the corporate culture sees as professional behavior, individuals then see the impact that improved performance will have. Throughout the workshop, participants review video presentations, participate in group discussions, practice new skills, and receive immediate feedback. Participants leave with a Personal Organizer to help implement skills they have learned back on the job. The one-day workshop is designed for 14 to 20 participants and includes the following:

• Understanding Organizational Culture and Identifying your Role
  Focuses on the relationship between familiarity with your organization and performance on the job.
• Professional Behavior
  Examines the importance of professional behavior and how to recognize it in the business environment.
• Communication
  Identifies what effective business communication is and the importance of managing interpersonal interactions.
• Time Management and Personal Organization
  Focuses on the critical role that time management and organization play in professional office behavior and personal success.
• Motivation and Self Development
  Examines the importance of maintaining flexibility in an ever-changing business environment and ways to keep focused on the work at hand.

PITO course versions available for classroom or online use.

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