Supervision, Customer Service, Sales and Productivity Training

PACKAGED ONLINE TRAINING

Internet-Based Training: Accessibility through the web enables
you to cost effectively develop and train employees worldwide. You'll
be assured of the same quality content, flexible programs,
and measurable results that you've come to expect
from our classroom products.

Interactive Learning

We've translated our classroom programs into a fully interactive inviting
online interface that involves your learners through sound,
color, video clips, question and answer, discussion threads,
chat, web links and more. You can deliver the dynamics
of classroom learning with the convenience and portability
of an online format.

Built-In Assessment Tools

Measure the effectiveness of your online training program
with our pre- and post-assessment tools. Tracking and reporting
administration can be done by your individual students, supervisors,
divisions or departments.

Customization for Your Company Intranet

We cover the needs of many businesses...but your organization has its
own unique language and corporate culture. That's why online programs
can be customized for exclusive use on your company intranet.

Courses We Offer...

(Each topic ranges from 1-2 hours in length.)

Supervision Series
  • Essential Skills of Leadership
  • Essential Skills of Communicating
  • Coaching Job Skills
  • Communicating Up
  • Delegating
  • Developing and Coaching Others
  • Developing Performance Goals and Standards
  • Effective Discipline
  • Hiring Winning Talent
  • Improving Work Habits
  • Managing Complaints
  • Motivating Team Members
  • Providing Performance Feedback
  • Resolving Conflicts
  • Solving Workplace Problems  Download PDF
  • Solving Workplace Problems  Buy Online Course Now
  • Supporting Change

Customer Service Series
• Delivering Customer Focused Service
• Dealing with Difficult Customer Situations

Sales Series
  • Customer-Oriented Selling (COS)
  • Making Customer Recommendations
  • The Incoming Sales Call

Productivity Series
  • Achieving Communication Effectiveness
  • Diversity Awareness
  • Professionalism in the Office

Ej4 Series
Shortened versions covering Compliance (57 courses), Business Skills Development (412 courses) and Desktop Computing (136 courses) plus more new courses available under each topic.
Custom Courses Available! Browse or Buy Online Courses Now.

What Makes Our Online Programs Different?

As the Internet and other technology evolves, you'll see more and more companies springing up to deliver both technical and non-technical (soft skills) training via the Internet and Intranets.

Janet Frazer and Associates offers more than just technology delivered training. We offer you the flexibility to choose the right "blend" for your organization between quality classroom, CD-ROM, Internet and Customized Online Intranet programs.

We'll even help you customize and develop your own program in a quality and cost effective manner. We can do this with our strong foundation in existing content and the resources and knowledge to bridge your training programs with a technology-based mix.

All courses are approved for college credit.

Call Us Today to See How Online Training Can Help
Your Organization!

619-299-4901

janet4901@gmail.com